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Having just a service desk is not service management

By Staff Writer 8 December 2014

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Information Technology (IT) has become an essential component of practically every business today, underpinning the basic functioning of the enterprise. As such, providing effective IT services is critical to the efficiency and profitability of the enterprise. IT Service Management (ITSM) offers the best practice tools and processes necessary for improving the delivery of IT services. However, a common mistake enterprises make is regarding the service desk alone as the ‘silver bullet’ to deliver the required level of ITSM and improved service delivery. A service desk is one function of ITSM, and is a useful first step along any service improvement journey. FULL STORY >


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Get ready for the future

By Staff Writer 8 December 2014

In an eye-opening round table discussion, Brad Pulford, director at Dell, lifted the lid on the current state of the industry and why the company believes IT needs to be future ready. FULL STORY >

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Fortinet 2014 Security Census

By Staff Writer 8 December 2014

Fortinet’s latest survey illustrates just how important a concern security has become for enterprises, with CIOs and CTOs fully aware of its significance to business operations. FULL STORY >

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Experiential design holds new key to distinguish your brand

By Staff Writer 8 December 2014

As brands aim to stand out from the clutter, building an engaging experience around one’s product has become an imperative. Craig Perry, head of sales at DMX Africa promotes the virtues that experiential design can offer. FULL STORY >

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E-Learning on the way up

By Staff Writer 8 December 2014

E-Learning is playing an increasingly important role in business training. Ilva Pieterse looks closer. The fast technologically-changing landscape demands companies to continually up-skill their employees to stay ahead of the competition. E-Learning and specifically... FULL STORY >

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Broadlink Satellite Connectivity: A gateway into Africa

By Staff Writer 8 December 2014

Multinationals seeking to make inroads into Africa now have a viable and flexible means, thanks to Broadlink building its own hub to connect to the continent. FULL STORY >

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Apps take centre stage in new world of IT

By Staff Writer 8 December 2014

Becoming increasingly apparent is that the world of IT is dramatically, perhaps fundamentally changing, with end-user computing experiences also being affected. And apps are leading the charge. FULL STORY >

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All Conquering SUVs

By Staff Writer 8 December 2014

Whether it’s dashing out of the of¬fice to meet clients or escaping the city for a weekend getaway, SUVs are proving more popular than ever. Two noteworthy options are the Nissan Qashqai and Mercedes-Benz GLA. FULL STORY >

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Agile IT enables cost reduction

By Staff Writer 8 December 2014

While businesses are largely under pressure to do more with less, there’s also good news, namely that Agile IT can afford near immediate cost savings. We talked with Trebb Ryan from Dimension Data to find out more. FULL STORY >

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Internet of Things – when problems can be hidden in a billion places

By Staff Writer 26 November 2014

The promise of the Internet of Things era is that all things can be connected and so all things can be efficiently tracked and controlled. But when billions of things are connected, there are also billions of points of... FULL STORY >

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Top 8 Enterprise Network Infrastructure & Security Trends for 2015

By Staff Writer 25 November 2014

The networking and security industries are evolving rapidly. Here are Fortinet's views on the most important developments and technologies to look out for in 2015: FULL STORY >

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Metacom boosts core network as data use grows

By Staff Writer 20 November 2014

Industrial and commercial communications operator Metacom has invested significantly in upgrading its core network to meet increasing customer needs, says MD Réan van Niekerk. FULL STORY >

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Brightwave deploys the largest concentration of WIFI Hotspots on the African continent.

By Staff Writer 19 November 2014

Brightwave, a new age metro telecoms and broadband player is set to launch a first of its kind high speed broadband fibre/wifi network and services that will deliver high quality but affordable broadband... FULL STORY >

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Axis launches mobile surveillance apps for small systems

By Staff Writer 17 November 2014

Axis Communications, a leader in network video, announces the local availability of mobile surveillance apps for its AXIS Camera Companion and hosted video solutions. FULL STORY >

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Security a top priority as Africa moves to LTE

By Staff Writer 11 November 2014

Perry Hutton, regional director of Fortinet for Africa, says: “LTE is changing the playing field. The previous generation of mobile technologies relied on mobile operators’ proprietary infrastructures, so security was not a major concern. They... FULL STORY >

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Riverbed Announces the Most Complete Visibility and Control Solution

By Staff Writer 11 November 2014

Riverbed Technology, the leader in application performance infrastructure, announced at Riverbed FORCE 2014 the next-generation of two Riverbed flagship products – Riverbed® SteelHead™ 9.0 and Riverbed® SteelCentral™... FULL STORY >

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