Genesys Interactive Intelligence forum gives insight into how companies can improve the customer experience in today’s digital age. FULL STORY >

Education, and the primary ways of learning new knowledge are changing, due to social media and the proliferation of information. FULL STORY >

Michiel Lely, VP of Practices, EMEA at Verint, explains why digital channels cannot and should not replace the personalisation offered by human beings. FULL STORY >

Dell EMC have launched a new podcast series that will explain what exactly Flash storage is, and why it is so impactful. FULL STORY >

More than one billion people in the world entertain themselves with apps and video games. Only a hobby? For Miguel Luengo Oroz, the answer is no. Miguel and his team from the Technical University of Madrid (UPM) have resolved to use... FULL STORY >

BT deploys Acuitas Digital Alliance’s IoT store platform for Thomas Pink pilot in New York bringing the benefits of the online world to physical stores. FULL STORY >

Deloitte Africa predicts that over 300 million smartphones, or more than one fifth of units sold in 2017, will have machine learning capabilities within the device in the next 12 months. FULL STORY >

Genesys Interactive Intelligence forum reveals that only innovations that diminish a limitation and change market rules will become disruptive FULL STORY >

Canon, world leader in imaging solutions, has partnered with education charity Room to Read to create and deliver 3,300 books to 176 schools across South Africa – promoting reading and learning as part of an... FULL STORY >

Machine learning as a subset of Artificial Intelligence is an emerging trend in South Africa, with demand for data scientists rising sharply and university programmes incorporating the discipline in study programmes. However, still a long way... FULL STORY >