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A Contact Centre Crystal Ball

By Staff Writer 16 September 2014

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Marrying the analyses of service, cost, revenue, and now, customer experience FULL STORY >


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Answering the ‘Where’ questions

By Staff Writer 22 October 2014

Local technology innovation company, AfriGIS believes that the answer to “Where” holds the key to future growth. FULL STORY >

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Ideco’s eBook EVIM solution ahead of the curve

By Staff Writer 16 September 2014

As the Protection of Personal Information Act seeks to further regulate data on visitors entering or exiting any given business, Ideco’s new eBook solution, Electronic Visitor Information Management (EVIM), aims to ease the burden. FULL STORY >

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Contact centres in the cloud: When, not if

By Staff Writer 16 September 2014

Little more than existing infrastructure investments is holding South African contact centres back from a mass migration to the cloud, say key local players. Tracy Burrows investigates. FULL STORY >

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Managing the payroll fraud and the risk thereof

By Robin-Leigh Chetty 16 September 2014

TechSmart Business recently attended a presentation by Sage VIP’s risk and fraud division manager, Yolande Schoültz, who presented her findings on the key threats facing the payroll environment for both SMEs and large corporates. FULL STORY >

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Cisco survey highlighting SA

By Ryan Noik 16 September 2014

A new study by Cisco ahead of Cisco Connect in November has revealed eye-opening findings with regards to the Internet of Everything (IoE), Bring Your Own Device (BYOD) and cloud in South Africa. FULL STORY >

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Advanced Persistent Attacks and how to deal with them

By Ryan Noik 16 September 2014

Fortinet’s Jonas Thulin speaks to TechSmart Business about why Advanced Persistent Threat attacks are not your ordinary intrusions and how enterprises can cope. FULL STORY >

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Orchestrating the Bandwidth Challenge

By Staff Writer 16 September 2014

Networking solutions provider, Exinda, makes the case for an orchestrated approach to bandwidth in South Africa. FULL STORY >

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Get ready for Disruption

By Staff Writer 15 September 2014

One of the more interesting concepts being discussed at present is that of disruption. The MD of Internet Solutions believes positive disruption can hit even the most stable industries. FULL STORY >

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Vendors placed to bridge the IT-business gap

By Staff Writer 12 June 2014

Stuart Cheverton from Hitachi Data Systems South Africa comments on the changing role of IT vendors. IT vendors are well placed to play a role in bridging the gap between business and IT, says Stuart Cheverton, business development consultant –... FULL STORY >

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Making the Enterprise Mobile

By Staff Writer 11 June 2014

According to a study done by American mobile solutions provider XCubeLabs, 67% of CIOs and other IT professionals surveyed believe mobility will impact their businesses as much as or more than the internet did in the 90s. Add to this the fact that Gartner notes that... FULL STORY >

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