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Interactive Intelligence launches Customer Engagement Cloud Service in South Africa

By Ryan Noik 14 April 2016

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There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South Africa. FULL STORY >


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Seeing the light: How file analysis tools can unleash the light in dark data

By Staff Writer 8 July 2015

Modern day information sharing with analytics is bringing the reign of dark data into the spotlight - mobility trends mean that users can create and share at will through a range of devices, including smartphones,... FULL STORY >

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A cybersecurity survival guide for small businesses

By Staff Writer 17 June 2015

Carey van Vlaanderen of ESET offers advice on what precautions small businesses should be taking to protect themselves and keep vital data from falling into the wrong hands FULL STORY >

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Innovation Series: The power of technology and its importance in making innovation happen

By Staff Writer 16 June 2015

Eric van Niekerk of Innocentrix looks at how having the right software tool can greatly accelerate companies' innovation results. FULL STORY >

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POPI: The race to data safety

By Staff Writer 5 June 2015

The protection of data should have always been a company priority because a data breach not only puts your clients and customers at risk, but it risks the reputation of your entire business. Gregory Anderson, country manager, Trend Micro South Africa, looks at the... FULL STORY >

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Improving the customer experience – just one more reason to invest in big data and data quality solutions

By Staff Writer 20 May 2015

The key to attracting, and perhaps more importantly retaining, customers, lies in delivering enhanced value and a better customer experience, believes Gary Allemann, Managing Director,... FULL STORY >

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Why businesses should not be intimidated by data governance

By Staff Writer 15 April 2015

Antionette Van Zyl, Senior Solution Manager: Data Management at SAS, believes that data governance need not create a headache for businesses. FULL STORY >

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SAP unpacks its new business suite

By Ryan Noik 18 March 2015

SAP Africa has lifted the lid on its latest SAP Business Suite 4 SAP HANA (SAP S/4HANA), explaining why and how its latest development can help businesses and enterprises moving forward. FULL STORY >

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Improving security in residential estates

By Staff Writer 9 March 2015

Security is by far the largest concern for any residential estate and to stay a step ahead of criminals, they need to embrace technology. FULL STORY >

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The Number of Financial Attacks Against Android Users Tripled in 2014

By Staff Writer 5 March 2015

The Kaspersky Lab study ‘Financial Cyberthreats in 2014’ reports that the number of financial malware attacks against Android users grew by 3.25 times in 2014. Following an initial decrease in March 2014, Kaspersky Lab... FULL STORY >

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Kaspersky Lab Presents a New Total Security Solution to Safeguard Digital Lives

By Staff Writer 4 March 2015

Kaspersky Lab has released Kaspersky Total Security – multi-device, a security solution for home users that protects Windows, OS X, Android, iOS and Windows Phone platforms. The solution is the successor to... FULL STORY >

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