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Vodacom Business unpacks how it is driving customer experience and innovative partnerships

By Staff Writer 2 August 2023

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Peter Malebye, Chief of Sales at Vodacom Business unpacks the company's focus on core measures, customer experience, and the exciting partnerships being built throughout the African continent. FULL STORY >


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Just like books, contact centres will never go out of style

By Industry Contributor 11 October 2023

Mithum Singh, Managing Director, CCI South Africa explains why AI will not jeopardise the BPO sector, but it will make it more competitive. FULL STORY >

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Vodacom highlights how energy partnerships are key to solvng the power crisis

By Ryan Noik 9 October 2023

Vodacom South Africa, Eskom, and the National Business Initiative (NBI) joined forces to shine a spotlight on the critical issue of power generation. FULL STORY >

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How SA organisations can safeguard surveillance devices from cyberattacks

By Industry Contributor 4 October 2023

Regardless of the industry they operate in, South African enterprises face significant cybersecurity challenges. Fortunately, enterprises appear to be waking up to that. FULL STORY >

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Cisco global study reveals SA demand for managed services is growing

By Staff Writer 4 October 2023

A global study commissioned by Cisco and conducted by Canalys shows that South Africa’s IT channel partners increased managed services revenue in 2022 with a year-on-year growth rate of 17.7%, delivering services valued at... FULL STORY >

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From zero to hero – where automation can close the books on wasted time

By Industry Contributor 4 October 2023

Jordan Burger explains the advantages of automation for small and medium-sized businesses, highlighting that automation can speed up the closing process, making it more efficient, and allowing finance teams to focus on... FULL STORY >

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The power of regular ERP system updates for manufacturers

By Industry Contributor 3 October 2023

Marius Wessels, Manager: Professional Services for SYSPRO Africa discusses the importance of ERP systems in the manufacturing space and the various benefits of updating and upgrading these systems, as manufacturers are vulnerable to... FULL STORY >

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CareerBox and BPO offer an Answer to the Scourge of Unemployment

By Ryan Noik 22 September 2023

A recent visit to the headquarters of global business process outsourcing company CCI South Africa in Kwa-Zulu Natal was rich with insights into addressing one of the most pressing challenges facing South Africa: unemployment. FULL STORY >

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Tips for getting started with an esports programme

By Industry Contributor 21 September 2023

As one of the fastest-growing industries in history, it’s no surprise to see esports interest skyrocketing in schools. In fact, the rise of esports is now strongly on the radar for many educational administrators at both high school and... FULL STORY >

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Collaboration: Bringing women in cybersecurity to new heights

By Staff Writer 13 September 2023

Is the gender gap in cybersecurity as worrisomely big as it used to be? While it might still be there, Karina Brijlal, Chantel Hamman and Celiwe Jakpa of Trend Micro believe it’s closing thanks to women who have taken on new roles... FULL STORY >

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Eleven ways to reduce your laptop’s impact on the environment

By Industry Contributor 12 September 2023

Chris Buchanan, Client Solutions Director for Dell Technologies South Africa explains how laptops and some smart choices by consumers can reduce the impact on the environment. FULL STORY >

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