Six technologies that should be part of your future customer communication management strategy
By Industry Contributor 25 May 2021By Brent Haumann, Managing Director, Striata FULL STORY >
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Get connected with your customer in 2021, or else...
By Industry Contributor 22 January 2021The world has changed. The customer has changed. Have you? FULL STORY >
Embracing digitisation key to meeting customer demands
By Staff Writer 27 October 2020A significant focus on digitisation is allowing Nedbank to meet fast-changing banking customer needs. The bank explains its progress and why embracing digitisation stood it in good stead. FULL STORY >
The Relationship Between Customer Retention and Business Success
By Industry Contributor 26 October 2020By Kerry Thomas, Head of Customer Experience at IQbusiness FULL STORY >
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Industry Opinion: Customer privacy is part of the experience and is critical to build trust
By Industry Contributor 5 October 2020Paula Sartini, founder and CEO at BrandQuantum International, explains the implications of customer privacy for marketing departments. FULL STORY >
Why excellent customer service is an internal journey
By Industry Contributor 22 September 2020By Leonie Stanley, Customer Service Executive, Telviva FULL STORY >
Industry Opinion - Do you really know the real cost of a lost opportunity?
By Industry Contributor 3 August 2020Rob Lith, Chief Commercial Officer of Telviva explains why understanding the measurable value of a customer can make a businesses, and why failing to do so can break it. FULL STORY >
Industry advice - Why poor customer service is killing your brand (and how to fix it)
By Industry Contributor 16 August 2019How do businesses survive an increasingly difficult economic environment? By focusing on customer services, argues Wynand Smit, the CEO of Inovo. FULL STORY >
Experian SA’s annual Innovation Summit explores how to keep customers happy in a digital era
By Ryan Noik 29 July 2019Experian SA’s annual Innovation Summit focused on ensuring that businesses are able to retain their customers and address the challenges associated with keeping today's consumers happy, for better... FULL STORY >
Personalisation platforms, and their role in customer service
By Industry Contributor 18 June 2019Dee Chetty, Accenture Interactive Lead for Africa, explains why personalisation is more important than ever, and what successful customer engagement requires. FULL STORY >
Opinion - Connect the data and the dots to deliver exceptional experiences for customers
By Industry Contributor 18 January 2019Shawn Sipman, Oracle Customer Experience Strategy Lead Africa, elaborates on keeping customers in today's world. FULL STORY >
Top tips for maximising ROI without compromising on customer experience
By Opinion 6 August 2018Wynand Smit, the CEO of INOVO, a leading contact centre business services provider, explains how to maximise return on investment. FULL STORY >
#Winning: teams that deliver exceptional customer experience
By Opinion 7 June 2018With a mobile in every pocket, you better believe that poor customer service will spread like wild fire across every digital touch point you can imagine, says Nashua. FULL STORY >
Chasing the dream of the single view of the customer
By Opinion 6 June 2018Everyone wants to have a single view of the customer, but is just a pipe dream? INOVO CEO, Wynand Smit takes a look. FULL STORY >
Trust & compliance: customer relationship challenges for financial services providers
By Opinion 3 May 2018Darrel Orsmond, Financial Services Industry head at SAP Africa, looks at how a recent data privacy scandal could effect the GDPR countdown and consumer trust. FULL STORY >
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