Corporate brands seeking high-quality offshore Business Process Outsourcing (BPO) services are rightfully looking towards Africa as the next centre of excellence in this highly competitive global sector. Peter Andrew from CCI SA explains. FULL STORY >

By Dean Baker, Squad Lead, BFSI from Infobip FULL STORY >

New research from global cloud communications platform Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact for how people and brands... FULL STORY >

The latest report from Experian details explores how AI is turbocharging the ability to provide a high-quality digital customer experience. FULL STORY >

By Wayne Toms, CEO of Ghostdraft FULL STORY >

Peter Malebye, Chief of Sales at Vodacom Business unpacks the company's focus on core measures, customer experience, and the exciting partnerships being built throughout the African continent. FULL STORY >

Modern point of sale solutions with smart value adds can make a significant difference to small business growth and customer engagement, explains Gareth Corbishley, Commercial Lead at Halo Dot. FULL STORY >

By Ross Sibbald, Commercial Director, Tilte FULL STORY >

By David Steyn, Business Manager: Customer Engagement at Decision Inc. South Africa FULL STORY >

The continued implementation of strong 4G and LTE networks remains a priority for African countries, even with the expansion of 5G on the continent. FULL STORY >

By Brent Haumann, Managing Director, Tilte FULL STORY >

A newly announced collaboration will enable businesses to deliver better experiences to their customers through an all-inclusive, easy-to-manage, subscription-based service. FULL STORY >

Employees are critical to delivering great customer experiences. When employees are treated fairly and feel empowered, they in turn deliver better experiences for customers. FULL STORY >

By Zuko Mdwaba, Area Vice President, Salesforce South Africa FULL STORY >

By Colin Timmis, Xero South Africa Country Manager FULL STORY >