Marthle du Plessis from PwC explains the critical importance of offering great customer experience, and why experience consultants are the future. FULL STORY >

If you’ve always wanted a custom-made PC but don’t quite know where to start, there’s a new personal assistant willing to help. FULL STORY >

Big Data is vital in helping the financial sector optimise their personalised services to meet customers’ evolving demands. Takalane Khashane, the MD for Iron Mountain South Africa explains. FULL STORY >

In this multi-part interview with Avaya's MD, Brett Butler, he explains why organisations need to adapt to serving a new kind of evolving customer and providing them with a holistic customer experience. FULL STORY >

There are key considerations that companies should adhere to, to ensure that they are meeting customers’ needs when opting for a hybrid workforce as the customer experience impacts all areas of business. Paula... FULL STORY >

According to Amrish Singh, Global Customer Experience Advisor at SAP Africa, South Africans were traditionally used to physical purchases where they can see the quality of a product or the freshness of a loaf of bread –... FULL STORY >

Deployment of SAS Customer Intelligence 360 results in more efficient fundraising and increased donor retention FULL STORY >

New multi-channel customer experience platform launched to enable local businesses to meet the ever-evolving needs of their customers. FULL STORY >

By James Bayhack, Sub-Saharan Africa Director at CM.com FULL STORY >

By Brent Haumann, Managing Director, Striata FULL STORY >

By Robin Fisher, Senior Area Vice President of Salesforce Emerging Markets FULL STORY >

By Brent Haumann, Managing Director, Striata FULL STORY >

World’s fastest database platform just became faster and more affordable, increasing OLTP performance by 70% with up to 27.6M IOPS. FULL STORY >

Sage's Viresh Harduth, Vice President, Small Business, Sage Africa & Middle East shares three ways to make life better for your customers and yourself. FULL STORY >

Dell Technologies today announced its APEX Custom Solutions – an IT as a Service offering – for the South African market. FULL STORY >