BT and Dolby Laboratories today announced the availability in Africa of BT MeetMe with Dolby Voice and the innovative Dolby Conference Phone. FULL STORY >

PayPal announced the launch of its PayPal Refunded Return service in South Africa, following the launch of the service in 33 countries and the findings from a recent study conducted by IPSOS for PayPal. FULL STORY >

Continuing on its commitment to provide connectivity, at the best price, Vox Telecom has today announced that it is doubling all month-to-month Fat Pipe data bundles specifically for its Fibre-To-The-Home (FTTH) customers. FULL STORY >

T-Systems South Africa has announced the local availability of its new Customer Experience Management Automotive (CEM Automotive) solution, launched in Germany in March 2015. FULL STORY >

As part of its quest to provide outstanding customer service, Kyocera Document Solutions South Africa, one of the leading document solutions companies, has appointed PartServe as its repair service partner and official parts distributor... FULL STORY >

For many businesses, the battleground for winning and retaining customers has shifted to digital platforms that are able to deliver an experience that is simpler, more intuitive and constantly evolving to user needs. FULL STORY >

Dell customers will soon experience Windows 10, Microsoft’s best operating system yet, when it launches tomorrow, at which time customers across select countries in Europe, the Middle East and Africa (EMEA), including South... FULL STORY >

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

There comes a time for many growing companies when the accounting system is no longer up to the task. When looking at implementing an enterprise resource planning (ERP) solution, the owners of these organisations are faced with a confusing... FULL STORY >

TechSmart Business chats to Anthony Doherty of Microsoft South Africa, as he details the company's view on the local enterprise mobility space and their engagements thereof. FULL STORY >

Small business owners must realise that first customer contact has significant influence on customer acquisition and retention. The business telephony system is therefore the lifeblood of one's business, one needs to ensure it is efficient. FULL STORY >

We were on hand to see Rolls-Royce debut its latest luxury offering, the Ghost Series II in Sandton. It undoubtedly lived up to the billing. FULL STORY >

Insurance is typically a grudge purchase, and as a result insurance organisations experience high volumes of customer churn. Customers are looking for the best price and the best service, and are more than willing... FULL STORY >

“Imagine phoning a call centre and they know who you are before you announce yourself, including your previous service history and social media comments about them. Why don’t more companies have such a deep understanding of their customers? FULL STORY >

Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to one of the experts at the Interactive Intelligence panel discussion. FULL STORY >