Insurance is typically a grudge purchase, and as a result insurance organisations experience high volumes of customer churn. Customers are looking for the best price and the best service, and are more than willing... FULL STORY >

“Imagine phoning a call centre and they know who you are before you announce yourself, including your previous service history and social media comments about them. Why don’t more companies have such a deep understanding of their customers? FULL STORY >

Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to one of the experts at the Interactive Intelligence panel discussion. FULL STORY >

Described as a bespoke luxury customisation service by Aston Martin, Q is a new value-added offering to make your British sports car even more distinct on the road. FULL STORY >

One of the first of its kind in SA, The Kase's newly unveiled concept store takes the idea of customised smartphone and tablet covers to a whole new level. FULL STORY >

In an eye-opening round table discussion, Brad Pulford, director at Dell, lifted the lid on the current state of the industry and why the company believes IT needs to be future ready. FULL STORY >

Customers are the lifeblood of any business. Business owners want them to be happy. That’s why the saying exists that “the customer is always right” – even if they are not. FULL STORY >

Contest open to contact centres worldwide for a no-charge makeover of their technologies, equipment and workplace environment. FULL STORY >

Within any industry, understanding the needs of your customer is of the utmost importance, and in no industry is this more relevant than the retail sector. FULL STORY >

MTN enlarges its LTE network footprint locally for contract and Top-Up clients. FULL STORY >

LG has taken the bull by the broken horns in an attempt to offer its customers a variety of after sales service and repair options. FULL STORY >

Vodacom unveils a new service for its prepaid clients, enabling them to make calls, send messages and go online even when they have no airtime. But at a price. FULL STORY >

Origin combines a high end gaming PC with an Xbox console. FULL STORY >

The 720 has text-to-speech, pronunciation of street names, audio output to your cars speakers, the latest (up to date) maps of the entire Southern Africa and a very large 4.3\\ FULL STORY >