Wynand Smit, CEO of INOVO, explains why 2017 will be the year of Customer Experience. FULL STORY >

Genesys Interactive Intelligence forum gives insight into how companies can improve the customer experience in today’s digital age. FULL STORY >

Efficiency can be designed, built and enhanced; it’s the goal of any IT department to optimise efficiency and boost productivity, and, increasingly, customers have come to expect that, too, notes Wynand Smit, CEO of INOVO. FULL STORY >

With $1 Billion in revenues up for grabs, leading companies are moving beyond products to create a superior connected customer experience. FULL STORY >

Cell C’s focus on excellent customer care has delivered several accolades over the last year, proving that this focus is paying off not only to Cell C but also its customer base. Winning two awards at the Ask Afrika Orange... FULL STORY >

Jason Baldwin, consulting director at Acceleration, shares his insight on the benefits of unifying data in order to improve the customer experience. FULL STORY >

Wynand Smit, CEO at INOVO, details the importance of improving Customer Experience (CX) and how it benefits business. FULL STORY >

How can we make our customer feel important? Andre Fick, consulting director at Acceleration, explains that you should always remember that while your business must fully commit to this strategy, you... FULL STORY >

Organisations seeking to put forth professionally crafted content can now utilise TechSmart Media Communication’s content creation and copywriting services. FULL STORY >

There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South... FULL STORY >

An increasing number of businesses are turning to custom software to improve company processes and drive efficiencies, but before selecting a software development partner, they should look out for certain... FULL STORY >

Self-service and digital channels are becoming increasingly important. Organisations need to ensure that all these channels offer the same high level of customer service and a seamless, consistent experience.... FULL STORY >

E-commerce is on the rise in South Africa. According to recent research conducted by Ipsos on behalf of FNB and Paypal, 22% of South African Internet users have made purchases online, and 48% expect to do so in the... FULL STORY >

From the first mobile phone 30 years ago, which weighed in at a massive 4.7kg and had 30 minutes of talk time, we've evolved in just 20 years to a time where the telephony function is but one small element of our smart-devices FULL STORY >

“The world is going to cloud—to hybrid infrastructure. We need to manage data of any flavour. FULL STORY >