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2015 the year of customer obsession

By Staff Writer 25 February 2015

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Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to one of the experts at the Interactive Intelligence panel discussion. FULL STORY >


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Start as you mean to continue

By Staff Writer 25 February 2015

The festive season may be over for another year, but this is no reason for organisations to reduce their efforts to curb alcohol consumption in the workplace. FULL STORY >

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Advanced analytics and telecoms, a power combination

By Staff Writer 25 February 2015

Telecommunications and advanced analytics are a symbiotic duo that can help fast track African development and revolutionise business, says LGR Telecommunications. FULL STORY >

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Cloud Solution practice bolsters core Microsoft skills set

By Staff Writer 24 February 2015

Due to growing demand amongst resellers for assistance in establishing themselves as cloud businesses, WestconGroup Southern Africa has further bolstered its Microsoft technical support skills with a key appointment in this area. FULL STORY >

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Are machines the contact centre agents of the future?

By Staff Writer 24 February 2015

Artificial Intelligence is not yet a reality but very smart computers are. FULL STORY >

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Time to dump passwords for good

By Thomas McKinnon 24 February 2015

It’s conceivable that one day biometrics may replace passwords completely, across many different services says Martin Walshaw, senior engineer at F5 Networks. FULL STORY >

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NO END IN SIGHT TO SOUTH AFRICA’S ENERGY CRISIS

By Staff Writer 24 February 2015

Increased load shedding and endless electricity price hikes continues to haunt South Africa. A recent statement by the Democratic Alliance (DA) estimates that, since 2008, load shedding has cost the country R 300bn and 1 million jobs. FULL STORY >

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SME Survey 2015: SME use of IT maturing

By Staff Writer 24 February 2015

At a time when technology tools ranging from email to social media are becoming more complex rather than simpler, many small and medium enterprises (SMEs) are struggling to cope with the rapid pace of change. FULL STORY >

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Apex and One Channel to impact warehousing in Africa

By Staff Writer 23 February 2015

Apex Real Time Solutions, a local warehousing management solutions provider, has partnered with One Channel, Africa's fastest growing ERP service provider. Apex specialises in implementing a range of warehouse management system (WMS)... FULL STORY >

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Wipro Invests R3.8 million in Skills Development and Job Creation in South Africa

By Staff Writer 23 February 2015

Wipro Ltd. (NYSE:WIT), a leading global information technology, consulting and business process services company, today announced an investment of R3.8 million towards skills development and job creation in... FULL STORY >

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Taking a realistic approach to Cloud

By Staff Writer 23 February 2015

The IT industry’s love affair with Cloud-based architecture continues unabated. However, what is missing from the discussion is a pragmatic view of exactly where Cloud migration makes sense and produces business transformation, and where traditional... FULL STORY >

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Charity uses OutSystems to rapidly build an App

By Staff Writer 23 February 2015

OutSystems, the enterprise Rapid Application Delivery (RAD) platform provider, today announced that Mercy Ships utilised OutSystems Platform to create a custom online application that has led to a 20 percent increase in volunteer registrations for... FULL STORY >

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Ignoring the cloud is business suicide

By Staff Writer 20 February 2015

The IT distribution ecosystem is one that is constantly evolving. But amidst all the hustle and bustle in the industry one thing has remained the same: the interdependence between ISVs (Independent Software Vendors) and their distributors. With the... FULL STORY >

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Jasco Power launches Jnet 1-10KVA UPS range

By Staff Writer 20 February 2015

Jasco Power Solutions has launched a new range of high frequency 1-10Kva UPS’ that will offer small and medium-sized local businesses the daily risk coverage they need to survive the load shedding that is likely to become the norm in South Africa. ... FULL STORY >

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Offering MDM solutions that users won’t oppose

By Staff Writer 20 February 2015

- Users continue to be suspicious of MDM solutions they feel are playing Big Brother to their personal mobile devices FULL STORY >

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Addressing shortage of user experience designers needs new methods

By Staff Writer 20 February 2015

ThoughtWorks, a multinational software delivery and technology company, has urged the private sector to develop and implement innovative interventions that will help produce better qualified professionals, particularly User... FULL STORY >

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