Contact centres in the cloud: When, not if
By Staff Writer 16 September 2014Little more than existing infrastructure investments is holding South African contact centres back from a mass migration to the cloud, say key local players. Tracy Burrows investigates. FULL STORY >
Managing the payroll fraud and the risk thereof
By Robin-Leigh Chetty 16 September 2014TechSmart Business recently attended a presentation by Sage VIP’s risk and fraud division manager, Yolande Schoültz, who presented her findings on the key threats facing the payroll environment for both SMEs and large corporates. FULL STORY >
Empathy : the new company imperative for innovation
By Staff Writer 16 September 2014As global competition for both customers and talent heats up, enlightened companies are realising that being a good corporate citizen is also good for business, and that cultivating empathy is key. FULL STORY >
Cisco survey highlighting SA
By Ryan Noik 16 September 2014A new study by Cisco ahead of Cisco Connect in November has revealed eye-opening findings with regards to the Internet of Everything (IoE), Bring Your Own Device (BYOD) and cloud in South Africa. FULL STORY >
Advanced Persistent Attacks and how to deal with them
By Ryan Noik 16 September 2014Fortinet’s Jonas Thulin speaks to TechSmart Business about why Advanced Persistent Threat attacks are not your ordinary intrusions and how enterprises can cope. FULL STORY >
Business beware -malware threat increasing
By Staff Writer 16 September 2014Businesses have been placed on alert that their security measures from a year ago may now be inadequate to deal with this year’s evolving malware attacks. FULL STORY >
Business Security Software -Not just antivirus anymore
By Staff Writer 16 September 2014Long gone are the days where a simple anti-virus was all you needed to keep your company protected. Luckily, anti-virus software vendors are taking the fight against cybercrime seriously. Gavin Smith looks closer. FULL STORY >
A Contact Centre Crystal Ball
By Staff Writer 16 September 2014Marrying the analyses of service, cost, revenue, and now, customer experience FULL STORY >
Orchestrating the Bandwidth Challenge
By Staff Writer 16 September 2014Networking solutions provider, Exinda, makes the case for an orchestrated approach to bandwidth in South Africa. FULL STORY >
Disruption awaits -are you ready
By Staff Writer 16 September 2014It may well be that business as usual becomes a quaint and curious concept in the years to come, with the trend of disruption coming more to the fore. EMC’s Claude Schuck explains. FULL STORY >
Get ready for Disruption
By Staff Writer 15 September 2014One of the more interesting concepts being discussed at present is that of disruption. The MD of Internet Solutions believes positive disruption can hit even the most stable industries. FULL STORY >
Addressing Application Performance Management in a Complex IT Environment
By Staff Writer 11 September 2014To drive success in this new landscape, businesses need to turn distance and location into a competitive advantage by ensuring flawless application performance and the best user experience, regardless of location. In... FULL STORY >
Mimecast moves into Africa and the Middle East with Grove Group
By Staff Writer 11 September 2014Six of the ten fastest growing world economies are African, and the International Data Corporation (IDC) expects overall IT spending in Africa to total $33.4 billion over the next five years. In fact, according to the IDC one third... FULL STORY >
Mimecast moves into Africa and the Middle East with Grove Group
By Staff Writer 11 September 2014Six of the ten fastest growing world economies are African, and the International Data Corporation (IDC) expects overall IT spending in Africa to total $33.4 billion over the next five years. In fact, according to the IDC one third... FULL STORY >
Gamer Girls to wow at A MAZE.
By Staff Writer 9 September 2014Taking place in Braamfontein from 10 to 13 September, the 2014 instalment of A MAZE. is poised be a major highlight of the Fak’ugesi: Digital Africa Festival. This year’s event will also showcase the increasingly important role of women game creators, digital... FULL STORY >
Distinguishing between transaction value and acquisition utility
By Staff Writer 4 September 2014You are on a deserted beach on a hot day. You’ve been there a while and you are thirsty. A friend of yours has spotted a single place selling beer a few hundred yards in the distance. He explains that he’s just off to fetch a... FULL STORY >
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