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Share the love - the Zen of cloud communications

By Staff Writer 25 February 2015

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“Imagine phoning a call centre and they know who you are before you announce yourself, including your previous service history and social media comments about them. Why don’t more companies have such a deep understanding of their customers? FULL STORY >


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FUJITSU Delivers Omni-Channel Selling Functionality

By Staff Writer 26 February 2015

Fujitsu today delivers on its new Connected Retail strategy in enabling major international retailers and their customers to go mobile with a range of omni-channel services for the modern retail environment. FULL STORY >

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F5 Networks aims to make inroads into sub-Saharan Africa

By Ryan Noik 26 February 2015

Solutions provider F5 Networks has made its focus on South Africa and the sub-Saharan African region clear, with the announcement of two key appointments to drive growth in the region. FULL STORY >

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2015 the year of customer obsession

By Staff Writer 25 February 2015

Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to one of the experts at the Interactive Intelligence panel discussion. FULL STORY >

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Start as you mean to continue

By Staff Writer 25 February 2015

The festive season may be over for another year, but this is no reason for organisations to reduce their efforts to curb alcohol consumption in the workplace. FULL STORY >

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Time to dump passwords for good

By Thomas McKinnon 24 February 2015

It’s conceivable that one day biometrics may replace passwords completely, across many different services says Martin Walshaw, senior engineer at F5 Networks. FULL STORY >

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NO END IN SIGHT TO SOUTH AFRICA’S ENERGY CRISIS

By Staff Writer 24 February 2015

Increased load shedding and endless electricity price hikes continues to haunt South Africa. A recent statement by the Democratic Alliance (DA) estimates that, since 2008, load shedding has cost the country R 300bn and 1 million jobs. FULL STORY >

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SME Survey 2015: SME use of IT maturing

By Staff Writer 24 February 2015

At a time when technology tools ranging from email to social media are becoming more complex rather than simpler, many small and medium enterprises (SMEs) are struggling to cope with the rapid pace of change. FULL STORY >

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Apex and One Channel to impact warehousing in Africa

By Staff Writer 23 February 2015

Apex Real Time Solutions, a local warehousing management solutions provider, has partnered with One Channel, Africa's fastest growing ERP service provider. Apex specialises in implementing a range of warehouse management system (WMS)... FULL STORY >

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Taking a realistic approach to Cloud

By Staff Writer 23 February 2015

The IT industry’s love affair with Cloud-based architecture continues unabated. However, what is missing from the discussion is a pragmatic view of exactly where Cloud migration makes sense and produces business transformation, and where traditional... FULL STORY >

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Taking a realistic approach to the Cloud

By Staff Writer 23 February 2015

The IT industry’s love affair with Cloud-based architecture continues unabated. However, what is missing from the discussion is a pragmatic view of exactly where Cloud migration makes sense and produces business transformation, and where traditional... FULL STORY >

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