Greater access to data, frequent use of analytic tools, and the adoption of data at higher levels of the organisation lead to better sales performance, according to the findings of a global study released by... FULL STORY >

Interactive Intelligence Group Inc has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution 2015-16 report. FULL STORY >

There is no doubt that omnichannel matters for contact centres today. FULL STORY >

In a climate of economic volatility, changing consumers, and globalised competition, small to medium-sized enterprises (SMEs) perhaps need access to accurate, actionable business insight even more than bigger enterprises... FULL STORY >

Helderberg Retirement Village, on the gentle slopes of the Helderberg Mountain in Somerset West, was recognised as the World’s Best International Retirement Village for... FULL STORY >

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report FULL STORY >

With large corporates and SMEs the clear focus, HP launches its newest range of Laserjet printers, all of which include their latest JetIntelligence technology. FULL STORY >

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. FULL STORY >

Artificial Intelligence is not yet a reality but very smart computers are. FULL STORY >

Marrying the analyses of service, cost, revenue, and now, customer experience FULL STORY >

This week's Geek News Highlights proves that good things come to those who wait, with an original issue of Action Comics #1 from 1938 selling for $3.2 million, Humble Bundle offering up more exclusives and NASA discovering water clouds on... FULL STORY >

Contest open to contact centres worldwide for a no-charge makeover of their technologies, equipment and workplace environment. FULL STORY >

Within any industry, understanding the needs of your customer is of the utmost importance, and in no industry is this more relevant than the retail sector. FULL STORY >

ABI Research’s latest research reveals that Samsung and Apple successfully managed to fend off the threat of low-cost smartphone vendors for yet another quarter. FULL STORY >