Microsoft's general manager of Worldwide SMB, David Smith, says small businesses can be more data smart with the aid of the company's Power BI and the insight it provides. FULL STORY >

Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has shared its predictions for the five trends that will disrupt customer... FULL STORY >

Self-service and digital channels are becoming increasingly important. Organisations need to ensure that all these channels offer the same high level of customer service and a seamless, consistent experience.... FULL STORY >

Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement, unified communications and collaboration, has launched an enhanced Global Partner Program. FULL STORY >

Interactive Intelligence Group Inc. unified communications and collaboration, is hosting a free Web event titled, “Six Top Challenges of Deploying a Multichannel Contact Centre and... FULL STORY >

Interactive Intelligence Group Inc has received the Ventana Research 2015 Technology Innovation Award in the Contact Centre category FULL STORY >

Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement, unified communications and collaboration, has received Frost & Sullivan’s 2015... FULL STORY >

Greater access to data, frequent use of analytic tools, and the adoption of data at higher levels of the organisation lead to better sales performance, according to the findings of a global study released by... FULL STORY >

Interactive Intelligence Group Inc has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution 2015-16 report. FULL STORY >

There is no doubt that omnichannel matters for contact centres today. FULL STORY >

In a climate of economic volatility, changing consumers, and globalised competition, small to medium-sized enterprises (SMEs) perhaps need access to accurate, actionable business insight even more than bigger enterprises... FULL STORY >

Helderberg Retirement Village, on the gentle slopes of the Helderberg Mountain in Somerset West, was recognised as the World’s Best International Retirement Village for... FULL STORY >

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report FULL STORY >

With large corporates and SMEs the clear focus, HP launches its newest range of Laserjet printers, all of which include their latest JetIntelligence technology. FULL STORY >