As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. FULL STORY >

Artificial Intelligence is not yet a reality but very smart computers are. FULL STORY >

Marrying the analyses of service, cost, revenue, and now, customer experience FULL STORY >

This week's Geek News Highlights proves that good things come to those who wait, with an original issue of Action Comics #1 from 1938 selling for $3.2 million, Humble Bundle offering up more exclusives and NASA discovering water clouds on... FULL STORY >

Contest open to contact centres worldwide for a no-charge makeover of their technologies, equipment and workplace environment. FULL STORY >

Within any industry, understanding the needs of your customer is of the utmost importance, and in no industry is this more relevant than the retail sector. FULL STORY >

ABI Research’s latest research reveals that Samsung and Apple successfully managed to fend off the threat of low-cost smartphone vendors for yet another quarter. FULL STORY >

The latest bill raising alarm amongst internet freedom watchdogs is the Cyber Intelligence Sharing and Protection Act (CISPA), which some are concerned may be picking up where SOPA left off. FULL STORY >

In this week's Gaming News Round-up: there are six releases emanating from Activision Blizzard over the next three years and Deus Ex: Human Revolution DLC on the way. FULL STORY >

Prescient Business Technologies believes mobile business intelligence will be an important area of investment for local businesses going forward. FULL STORY >