South African companies moving to cloud-based infrastructure need to understand that the cloud is not the end of the journey – it is just the first step on the way to truly revolutionary new ways of doing business FULL STORY >

With Google I/O kicking off today, reports say the company is readying an Amazon Echo competitor called Google Home, which is wants to release later this year. FULL STORY >

Staying relevant in a disruptive environment is top of mind for businesses today. To succeed, businesses must start evaluating innovative new cloud approaches, says Andre le Roux, Africa region MD for Interactive Intelligence. FULL STORY >

After previewing its new AI platform to select media last week, Viv makes its global debut at TechCrunch Disrupt NY. FULL STORY >

The creators behind Siri, Viv labs, are reportedly readying a new AI system that they say revolutionises users ability to "interface with everything". FULL STORY >

There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South... FULL STORY >

Microsoft's general manager of Worldwide SMB, David Smith, says small businesses can be more data smart with the aid of the company's Power BI and the insight it provides. FULL STORY >

Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has shared its predictions for the five trends that will disrupt customer... FULL STORY >

Self-service and digital channels are becoming increasingly important. Organisations need to ensure that all these channels offer the same high level of customer service and a seamless, consistent experience.... FULL STORY >

Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement, unified communications and collaboration, has launched an enhanced Global Partner Program. FULL STORY >

Interactive Intelligence Group Inc. unified communications and collaboration, is hosting a free Web event titled, “Six Top Challenges of Deploying a Multichannel Contact Centre and... FULL STORY >

Interactive Intelligence Group Inc has received the Ventana Research 2015 Technology Innovation Award in the Contact Centre category FULL STORY >

Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement, unified communications and collaboration, has received Frost & Sullivan’s 2015... FULL STORY >

Greater access to data, frequent use of analytic tools, and the adoption of data at higher levels of the organisation lead to better sales performance, according to the findings of a global study released by... FULL STORY >

Interactive Intelligence Group Inc has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution 2015-16 report. FULL STORY >