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Poor customer service is costing companies billions

By Press Release 10 February 2017

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Pete Matthaei, BrandChat director and co-founder, says the best way of improving customer service is by being immediately accessible via instant messaging platforms. FULL STORY >


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President’s small business focus in SONA2017 is welcome

By Press Release 10 February 2017

President Jacob Zuma's State of the Nation Address for 2017 has wisely put Small & Medium Businesses at the centre of the country's economic growth strategy for the next few years. FULL STORY >

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Business start-up and growth sessions take centre stage at the 2017 NSBC Summit

By Press Release 9 February 2017

In its 9th year, The NSBC Summit, taking place, next week on 15 and 16 February, is intended to inspire and assist aspiring entrepreneurs or those already in business to grow and prosper. FULL STORY >

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Empowering people to help one another within Safety Check

By Press Release 9 February 2017

Starting today, Facebook is rolling out a new feature from within Safety Check - Community Help - which lets people find and give help such as food, shelter and transportation after a crisis. FULL STORY >

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2017 - the arrival of AI and IM in the contact centre

By Press Release 9 February 2017

Artificial intelligence (AI) and Instant Messaging (IM) are poised to fundamentally change the service call experience says Nicholas O'Connor, strategic business development consultant at hi.guru. FULL STORY >

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Young disabled golfers’ “papa” to compete in 2017 Canon South African Disabled Golf Open

By Press Release 9 February 2017

Rushdi Sylvestor joins the field of talented local and international golfers confirmed to compete in the prestigious the 2017 Canon South African Disabled Golf Open taking place in Cape Town in May. FULL STORY >

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No matter the size or industry – your small business should get into e-commerce

By Press Release 8 February 2017

With Valentine’s Day around the corner, a massage parlour could be selling vouchers for couples’ massages or a sports store could promote golf equipment for husbands’ gifts. With this said, e-commerce is no... FULL STORY >

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BlackBerry introduces the most secure cloud-based communications platform for developers

By Press Release 8 February 2017

BlackBerry says it is now able to be competitive with other cloud communication platforms by offering the most secure cloud based communications platform with the introduction of BBM Enterprise SDK. FULL STORY >

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SAP Skills for Africa adds 101 students to digital workforce

By Press Release 7 February 2017

Students, SAP Africa partners, customers and executives gathered at Eskom’s Megawatt Park in Sandton yesterday for the SAP Skills for Africa graduation ceremony which celebrated the completion of an intense three-month digital... FULL STORY >

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#Budget2017: 5 Areas where businesses are seeking clarity from the 2017 Budget Speech

By Press Release 7 February 2017

On 22 February, the Budget Speech will take place and our Finance Minister Pravin Gordhan will present one of South Africa’s most important speeches to Parliament. Yolandi Esterhuizen, compliance manager at... FULL STORY >

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Microsoft embraces 'Digital Civility' and pledges to help create a safer, more civil Internet

By Press Release 7 February 2017

Angela Schaerer, Teacher Engagement lead for Microsoft South Africa believes “Digital Civility” is everyone’s responsibility and that the ultimate aim is to encourage South Africans to be... FULL STORY >

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#SONA2017: Here is why small businesses should care about the SONA

By Press Release 6 February 2017

President Jacob Zuma will set the political and economic pace for 2017 when he presents his annual State of the Nation Address (SONA) this week. He and his cabinet have their work cut out this year as they focus on reigniting... FULL STORY >

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Next-generation robots will guarantee a workplace revolution

By Press Release 6 February 2017

Orange Business Services’ CTO, Mark McCallum, looks into robotic technologies and how these are changing the workplace, and will continue to do so in future. FULL STORY >

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Fortinet extends Security Fabric Protection into the Internet of Things

By Press Release 6 February 2017

Fortinet announces Security Fabric capabilities to arm enterprises with visibility and control to defend against rising threats from IoT. FULL STORY >

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The Year of CX

By Press Release 6 February 2017

Wynand Smit, CEO of INOVO, explains why 2017 will be the year of Customer Experience. FULL STORY >

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BlackBerry advances global expansion of its athoc crisis communication software

By Press Release 6 February 2017

When there is an emergency and an urgent message needs to get out to those affected it is useful to have a system in place that can do just this. AtHoc is the software for this job, and it forms part of BlackBerry... FULL STORY >

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