“Imagine phoning a call centre and they know who you are before you announce yourself, including your previous service history and social media comments about them. Why don’t more companies have such a deep understanding of their customers? FULL STORY >

Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to one of the experts at the Interactive Intelligence panel discussion. FULL STORY >

The festive season may be over for another year, but this is no reason for organisations to reduce their efforts to curb alcohol consumption in the workplace. FULL STORY >

Telecommunications and advanced analytics are a symbiotic duo that can help fast track African development and revolutionise business, says LGR Telecommunications. FULL STORY >

Due to growing demand amongst resellers for assistance in establishing themselves as cloud businesses, WestconGroup Southern Africa has further bolstered its Microsoft technical support skills with a key appointment in this area. FULL STORY >

Artificial Intelligence is not yet a reality but very smart computers are. FULL STORY >

It’s conceivable that one day biometrics may replace passwords completely, across many different services says Martin Walshaw, senior engineer at F5 Networks. FULL STORY >

Increased load shedding and endless electricity price hikes continues to haunt South Africa. A recent statement by the Democratic Alliance (DA) estimates that, since 2008, load shedding has cost the country R 300bn and 1 million jobs. FULL STORY >

At a time when technology tools ranging from email to social media are becoming more complex rather than simpler, many small and medium enterprises (SMEs) are struggling to cope with the rapid pace of change. FULL STORY >

Apex Real Time Solutions, a local warehousing management solutions provider, has partnered with One Channel, Africa's fastest growing ERP service provider. Apex specialises in implementing a range of warehouse management system (WMS)... FULL STORY >