Orediretse Molebaloa unpacks some of the key trends CIOs faced in 2021 during their customer-centric digital transformation journeys. FULL STORY >

Rick Vanover and Chris Norton (pictured) explain why now more than ever, data protection and matters around compliance with data regulation need clear ownership within an organisation. FULL STORY >

No digital transformation is complete without the support of data centres, which have evolved due to the demands of today’s computing requirements. Matthew Hall from Rectron South Africa explains. FULL STORY >

The traditional ways of securing networks, like firewalls and VPNs, are no longer enough, and securing the perimeter is challenging in a remote working, borderless world. Kate Mollett... FULL STORY >

PC-as-a-Service (PCaaS) is reshaping organisations and proving to be a boon to companies, both large and small. Haidi Nossair from Dell Technologies explains. FULL STORY >

Henriette Potgieter from Callbi Speech Analytics explains how mind shift changes can fundamentally transform the value that the contact centre gets out of its investment into speech analytics solutions FULL STORY >

The convergence of network and security means CISOs are now firmly in the spotlight, becoming the new Chief Trust Officer for their organisations. Tris Morgan, Director of Global Advisory, BT, shares his views. FULL STORY >

Every business should have a disaster recovery plan, says Stuart Bernard, VP of Digital Solutions, Iron Mountain EMEA to ensure challenges are prevented or handled before they escalate. FULL STORY >

The global COVID-19 pandemic has altered the way the world lives and works, and has forever changed the way customers and employees view communication and engagement. Adriaan van Staden from SelectONE CX explains. FULL STORY >

November has become a peak month for online shopping and combined with the rapid growth of e-commerce during the pandemic, this could be a recipe for cybersecurity disaster. Simeon Tassev unpacks... FULL STORY >