Every business should have a disaster recovery plan, says Stuart Bernard, VP of Digital Solutions, Iron Mountain EMEA to ensure challenges are prevented or handled before they escalate. FULL STORY >

The global COVID-19 pandemic has altered the way the world lives and works, and has forever changed the way customers and employees view communication and engagement. Adriaan van Staden from SelectONE CX explains. FULL STORY >

Over the course of the last year, one thing has become abundantly clear – technology has never been more central than it is right now. By Rola Dagher from Dell Technologies explains. FULL STORY >

The customer experience has become a critical point of competitive advantage, along with operational excellence and better risk management, including reputational, operational, and financial risk.... FULL STORY >

As the world economy continues to digitise operations, supply chains, business transactions and employee and customer services, cyber-attacks continue to be cited as one of the major threats to the world. Michel Nader explains how... FULL STORY >

The emergence of Kubernetes and containerisation is arguably more important for the evolution of computing than virtualisation about 15 years ago and is poised to see massive uptake in the coming years, says Chris... FULL STORY >

Consumer cybersecurity behaviour makes the CISO’s job harder, but an interesting dynamic means good cybersecurity can help you win customers, says Tris Morgan, Director of Global Advisory, BT. FULL STORY >

BT is marking Microsoft’s announcement of the general availability of Operator Connect for Microsoft Teams with the launch of an entirely new BT-branded global managed voice service. FULL STORY >

Sage's Viresh Harduth, Vice President, Small Business, Sage Africa & Middle East shares three ways to make life better for your customers and yourself. FULL STORY >

Tony Bartlett explains how edge technology offers enormous opportunities for countries moving beyond the recovery phase and in search of long-term growth and sustainability. FULL STORY >