Contact centres need all the help they can get during the busy peak season, and gamification could be the answer, says Bruce von Maltitz, contact centre technology expert and co-founder of 1Stream. FULL STORY >

the power of computing is moving to the cloud. You don’t need a powerful, clunky machine anymore because data is being accessed through even more powerful infrastructure built around the incredible processing power that now exists... FULL STORY >

Huawei Consumer Business Group South Africa announces the official opening of the first two Huawei customer service centres in Johannesburg and Cape Town. FULL STORY >

BT-SA has the solution in a box. FULL STORY >

Since the announcement of the Orlando Pirates Football Club and Queens Park Rangers Exchange Programme in October 2015, four young students from each club were selected to travel to each... FULL STORY >

Over the years, data centres, in particular, have undergone a strategic transformation to become an IT and business enabler rather than a mere business support function. FULL STORY >

Housed within Teraco, the new PoP will meet the growing demand for high-speed connectivity in Southern Africa’s emerging economy. FULL STORY >

2016 JCSE ICT Skills Survey urges stakeholders to translate policy into capacity building. FULL STORY >

The new look HP Store opened at Eastgate Shopping centre on 1 July 2016, proudly boasts a wide range of computing products for South Africans, including many exclusive notebooks and all-in-one computers. FULL STORY >

Samsung Electronics has launched a brand new premium service centre, operating out of the Grove Shopping Centre in Lynnwood, Pretoria. The first of its kind in Tshwane, this new service centre is one of seven across the country, designed to... FULL STORY >

The end of frustrating telephone verification processes are in sight, as new voice recognition technologies have matured sufficiently to be used widely by call centres in confirming the identity of customers on the phone. FULL STORY >

Data management software integrates the best of traditional and emerging technologies to provide foundation for customers’ next-generation Data Fabric architecture. FULL STORY >

There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South... FULL STORY >

When national ICT managed service provider Integr8 first launched its Nerve Centre operation several years ago, it made this high-tech hybrid of technology, people and processes the foundation of the business. Today, as the ICT... FULL STORY >

The new Lenovo and Juniper Networks partnership will focus on the development of next-level data centre infrastructures. FULL STORY >