0 comments

Opinion - The seven trends that redefined contact centre technology in 2017

By Opinion 29 January 2018

Jed Hewson, joint-CEO and co-founder of 1Stream, predicts some of the business trends and influences that will impact on the economy. FULL STORY >

0 comments

Oracle launches Cloud at Customer in South Africa

By Press Release 21 November 2017

Delivers enterprise-grade public cloud application, platform and infrastructure cloud services in customers’ own datacentres simplifying their journey to the cloud. FULL STORY >

0 comments

Liberty Vuka Knowledge Summit: Q&A with Nechama Brodie

By Opinion 30 October 2017

One of the speakers at the inaugural Liberty Vuka Knowledge Summit, taking place at the Sandton Convention Centre on November 1 & 2 is Nechama Brodie, veteran print, broadcast and online journalist and the author of five best-selling... FULL STORY >

0 comments

Kaspersky Lab: Protect your data centre

By Press Release 28 June 2017

Riaan Badenhorst, general manager, Kaspersky Lab Africa, examines the importance of securing the data centre in the digital age. FULL STORY >

0 comments

Microsoft Cloud datacentres in Africa to enable innovation, entrepreneurship and economic growth

By Press Release 18 May 2017

Microsoft revealed plans to deliver the complete, intelligent Microsoft Cloud for the first time from datacentres located in Africa. FULL STORY >

0 comments

Bringing quality content to African shores

By Press Release 26 April 2017

Fastly – the edge cloud platform that powers fast, secure, and scalable online experiences for the world’s most popular businesses – continues to grow and expand rapidly, now adding Africa to its fast-growing global network reach. FULL STORY >

0 comments

Why placing all your eggs in one cloud can be a problem

By Press Release 24 April 2017

Brendan McAravey, country manager of Citrix South Africa, weighs in on why having all your cloud-based services with one provider may present problems. FULL STORY >

0 comments

Transforming the call centre with social media

By Press Release 16 March 2017

One message, many conversations on multiple channels, is the key according to BrandChat director Pete Matthaei. FULL STORY >

0 comments

Teraco raises R1.2 billion in debt funding for further investment into South African data centres

By Press Release 15 March 2017

Teraco today announced that it has raised a medium term funding facility from Absa amounting to R1.2 billion. FULL STORY >

0 comments

2017 - the arrival of AI and IM in the contact centre

By Press Release 9 February 2017

Artificial intelligence (AI) and Instant Messaging (IM) are poised to fundamentally change the service call experience says Nicholas O'Connor, strategic business development consultant at hi.guru. FULL STORY >

0 comments

Putting the robots on hold at contact centres

By Press Release 6 January 2017

Efficiency can be designed, built and enhanced; it’s the goal of any IT department to optimise efficiency and boost productivity, and, increasingly, customers have come to expect that, too, notes Wynand Smit, CEO of INOVO. FULL STORY >

0 comments

Anglo American halves data centre floor space, improves power consumption

By Press Release 29 November 2016

Anglo American plc has consolidated three separate data rooms into one smaller, more efficient and easier to monitor data centre. This project has allowed the globally diversified mining business to reduce floor space... FULL STORY >

0 comments

Manage contact centre pressure with gamification

By Press Release 18 November 2016

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer, says Bruce von Maltitz, contact centre technology expert and co-founder of 1Stream. FULL STORY >

0 comments

Data centres in the cloud: what’s the risk to your business?

By Press Release 8 November 2016

the power of computing is moving to the cloud. You don’t need a powerful, clunky machine anymore because data is being accessed through even more powerful infrastructure built around the incredible processing power that now exists... FULL STORY >

0 comments

New service stores in Johannesburg and Cape Town for Huawei customers

By Press Release 16 September 2016

Huawei Consumer Business Group South Africa announces the official opening of the first two Huawei customer service centres in Johannesburg and Cape Town. FULL STORY >

(Page 6 of 11) 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 |

Read
Magazine Online
TechSmart.co.za is South Africa's leading magazine for tech product reviews, tech news, videos, tech specs and gadgets.
Start reading now >
Download latest issue

Have Your Say


What new tech or developments are you most anticipating this year?
New smartphone announcements (44 votes)
Technological breakthroughs (28 votes)
Launch of new consoles, or notebooks (14 votes)
Innovative Artificial Intelligence solutions (28 votes)
Biotechnology or medical advancements (21 votes)
Better business applications (132 votes)