Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report FULL STORY >

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. FULL STORY >

Designed to aid with all transactional and analytical-driven workloads, Hitachi Data Systems unveils its new line-up of software-defined infrastructure solutions. FULL STORY >

Jed Hewson, Director at 1Stream, a leading provider of cloud based call centre technology in Southern Africa, says that business leaders/decision-makers need to first and foremost ‘play detective’... FULL STORY >

Hosted data centres have become an increasingly appealing option given the rapidly expanding volumes of data organisations are expected to store and process, as well as the cost associated with procuring,... FULL STORY >

Aspect Software warns that organisations could be losing millions in debt collection if their contact centre isn’t working efficiently FULL STORY >

As a new digital world emerges from the dual impact of the Nexus of Forces and the Internet of Things, the personality, structure and role of data centres will need to be changed or business agility and competitive strength will be... FULL STORY >

Local ICT developer and innovator, Netshield, is challenging the way the industry approaches IT with its Data Centre in a Box FULL STORY >

As enterprises digitise their businesses and adopt technologies such as social media, mobility, analytics including big data, cloud and machine learning along with an increasing amount of open source, their computing needs have evolved. FULL STORY >

Detailing cloud workload growth rates across the globe, Cisco's 2014 Cloud Index predicts that the Middle East and Africa region will be the second largest worldwide by 2018. FULL STORY >

With the growing number of applications in use in today’s enterprises, network administrators are surely noticing some new challenges. Many IT professionals responsible for supporting applications in datacenter and... FULL STORY >

While the enterprise looks to disruptive trends such as cloud, mobility and big data to drive business innovation and greater revenues, the IT department is well aware that traditional networks and data centres may not be up to the challenge of... FULL STORY >

Ask any PR company and they’ll tell you that the setting for your product launch or large-scale conference is as important, if not more so, than the product or conference itself. With that in mind, we’ve compiled a roundup of the best conference... FULL STORY >

Riverbed unveils SteelFusion, the first branch converged infrastructure that centralises data in the data centre. FULL STORY >