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How data centre security can uphold online democracy

By Staff Writer 17 August 2015

Government hacking of sensitive data has become a norm. This time it’s allegations that Chinese authorities hacked the Office of Personnel Management network, accessing information belonging to millions of US federal employees in what has... FULL STORY >

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FESTO supports the Sci-Bono Lab

By Staff Writer 6 August 2015

FESTO partnered with the Sci-Bono Discovery Centre to launch the Mechatronics Lab on Tuesday, 4 August in Newtown. FULL STORY >

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Youth skills development takes centre stage at opening of SAP Auditorium at the Cape Town Science Centre

By Staff Writer 5 August 2015

“Africa’s large youth population and positive economic growth potential primes the continent to play a leading role in the Digital Economy. FULL STORY >

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Business Connexion launches first pay-as-you-go service for Windows Azure Pack in Africa

By Staff Writer 29 July 2015

The only gold certified Microsoft Cloud Operating System Network (COSN) partner in Africa, Business Connexion has launched the first pay-as-you-go service for Windows Azure Pack out of its Tier IV data... FULL STORY >

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Why e-commerce companies need to reassess the ‘traditional’ call centre

By Staff Writer 17 July 2015

For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can beat out their brick and mortar competitors on price, gaining a... FULL STORY >

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Coders using technology to solve Early Childhood Development problems

By Staff Writer 10 July 2015

Cape Town coders and creative thinkers teamed up on the weekend with key players in the Early Childhood Development (ECD) sector to find practical and low-cost technology solutions to key challenges in the sector. FULL STORY >

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Contact centre analytics shifting customer satisfaction

By Staff Writer 8 July 2015

Aspect Software encourages contact centres to utilise their analytics to extract key information and data FULL STORY >

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Revolutionising data centres

By Staff Writer 1 July 2015

Systems integrator BT-SA is revolutionising the Data Centre environment by offering a truly integrated end-to-end solution. From a small cabling company 30 years ago, BT-SA has evolved as a full-service provider that is now able to install and maintain all aspects... FULL STORY >

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Business app development is new youth skills development frontier for latest SAP initiative

By Staff Writer 29 June 2015

Partnering with Simplon and the Sci-Bono Discovery Centre, SAP aims to enhance web development skills and entrepreneurial knowledge with a new youth-focused initiative. FULL STORY >

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Customer experience starts with staff experience

By Staff Writer 23 June 2015

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

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Interactive Intelligence positioned as a leader for seventh consecutive year

By Staff Writer 11 June 2015

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report FULL STORY >

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Contact centres: cog in the machine or customer experience hub?

By Staff Writer 26 May 2015

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. FULL STORY >

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Hitachi Data Systems unveils lineup of software-defined Infrastructure Solutions

By Robin-Leigh Chetty 25 May 2015

Designed to aid with all transactional and analytical-driven workloads, Hitachi Data Systems unveils its new line-up of software-defined infrastructure solutions. FULL STORY >

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Not Blinded by Buzzwords: Why choosing the right Cloud Provider requires a critical approach

By Staff Writer 13 May 2015

Jed Hewson, Director at 1Stream, a leading provider of cloud based call centre technology in Southern Africa, says that business leaders/decision-makers need to first and foremost ‘play detective’... FULL STORY >

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Locally versus internationally hosted data centres – making an informed decision

By Staff Writer 12 May 2015

Hosted data centres have become an increasingly appealing option given the rapidly expanding volumes of data organisations are expected to store and process, as well as the cost associated with procuring,... FULL STORY >

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