FESTO partnered with the Sci-Bono Discovery Centre to launch the Mechatronics Lab on Tuesday, 4 August in Newtown. FULL STORY >

“Africa’s large youth population and positive economic growth potential primes the continent to play a leading role in the Digital Economy. FULL STORY >

The only gold certified Microsoft Cloud Operating System Network (COSN) partner in Africa, Business Connexion has launched the first pay-as-you-go service for Windows Azure Pack out of its Tier IV data... FULL STORY >

For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can beat out their brick and mortar competitors on price, gaining a... FULL STORY >

Cape Town coders and creative thinkers teamed up on the weekend with key players in the Early Childhood Development (ECD) sector to find practical and low-cost technology solutions to key challenges in the sector. FULL STORY >

Aspect Software encourages contact centres to utilise their analytics to extract key information and data FULL STORY >

Systems integrator BT-SA is revolutionising the Data Centre environment by offering a truly integrated end-to-end solution. From a small cabling company 30 years ago, BT-SA has evolved as a full-service provider that is now able to install and maintain all aspects... FULL STORY >

Partnering with Simplon and the Sci-Bono Discovery Centre, SAP aims to enhance web development skills and entrepreneurial knowledge with a new youth-focused initiative. FULL STORY >

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report FULL STORY >

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. FULL STORY >

Designed to aid with all transactional and analytical-driven workloads, Hitachi Data Systems unveils its new line-up of software-defined infrastructure solutions. FULL STORY >

Jed Hewson, Director at 1Stream, a leading provider of cloud based call centre technology in Southern Africa, says that business leaders/decision-makers need to first and foremost ‘play detective’... FULL STORY >

Hosted data centres have become an increasingly appealing option given the rapidly expanding volumes of data organisations are expected to store and process, as well as the cost associated with procuring,... FULL STORY >

Aspect Software warns that organisations could be losing millions in debt collection if their contact centre isn’t working efficiently FULL STORY >