Data management software integrates the best of traditional and emerging technologies to provide foundation for customers’ next-generation Data Fabric architecture. FULL STORY >

There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South... FULL STORY >

When national ICT managed service provider Integr8 first launched its Nerve Centre operation several years ago, it made this high-tech hybrid of technology, people and processes the foundation of the business. Today, as the ICT... FULL STORY >

The new Lenovo and Juniper Networks partnership will focus on the development of next-level data centre infrastructures. FULL STORY >

In a build comprising 17 500sqm, Teraco, Africa’s only vendor neutral data centre, will be adding to its existing colocation facility and creating Africa’s largest data centre. FULL STORY >

Self-service and digital channels are becoming increasingly important. Organisations need to ensure that all these channels offer the same high level of customer service and a seamless, consistent experience.... FULL STORY >

Aptronics has been reappointed to the State Information Technology Agency (SITA) Server and Storage RFB 2003/2014Transversal Contract FULL STORY >

Interactive Intelligence Group Inc. unified communications and collaboration, is hosting a free Web event titled, “Six Top Challenges of Deploying a Multichannel Contact Centre and... FULL STORY >

Interactive Intelligence Group Inc has received the Ventana Research 2015 Technology Innovation Award in the Contact Centre category FULL STORY >

The South African retail industry has experienced rapid and significant growth in recent years. With this growth comes an increasing demand to provide a comfortable, secure environment in which customers can shop FULL STORY >

Businesses will have to make the move to digital or face becoming obsolete. These are the stark words coming from ICT research company, Gartner at its yearly Symposium ITxpo, currently underway at the Cape Town Convention Centre. FULL STORY >

As part of its cloud-first, mobile-first vision, Microsoft has detailed its plans to bring more technology into the classroom in an effort to better equip both teachers and learners. FULL STORY >

Dell recently announced expansions to its networking portfolio to address growing complexities in campus networking and skyrocketing bandwidth demands in the data centre. FULL STORY >

South Africa’s contact centre industry is poised for growth, thanks to increasingly demanding customers and new opportunities for Business Process Outsourcing providers, say local contact centre experts FULL STORY >

With falling commodity prices and a declining currency, South Africa’s economy is under greater strain than ever before FULL STORY >