Interactive Intelligence Group Inc. unified communications and collaboration, is hosting a free Web event titled, “Six Top Challenges of Deploying a Multichannel Contact Centre and... FULL STORY >

Interactive Intelligence Group Inc has received the Ventana Research 2015 Technology Innovation Award in the Contact Centre category FULL STORY >

The South African retail industry has experienced rapid and significant growth in recent years. With this growth comes an increasing demand to provide a comfortable, secure environment in which customers can shop FULL STORY >

Businesses will have to make the move to digital or face becoming obsolete. These are the stark words coming from ICT research company, Gartner at its yearly Symposium ITxpo, currently underway at the Cape Town Convention Centre. FULL STORY >

As part of its cloud-first, mobile-first vision, Microsoft has detailed its plans to bring more technology into the classroom in an effort to better equip both teachers and learners. FULL STORY >

Dell recently announced expansions to its networking portfolio to address growing complexities in campus networking and skyrocketing bandwidth demands in the data centre. FULL STORY >

South Africa’s contact centre industry is poised for growth, thanks to increasingly demanding customers and new opportunities for Business Process Outsourcing providers, say local contact centre experts FULL STORY >

With falling commodity prices and a declining currency, South Africa’s economy is under greater strain than ever before FULL STORY >

1Stream, a leading provider of cloud contact centre technology and services, has released an updated version of its platform. FULL STORY >

“Data centres are renowned energy guzzlers, consuming 3% of all global energy production and roughly 10 times more energy per square metre than the average office FULL STORY >

Designed to dramatically simplify the build out and ongoing operations of software-defined data centre at scale, VMware has announced VMware EVO SDDC and VMware Virtual SAN 6.1. FULL STORY >

Data centres are strategic business assets and they facilitate a company’s performance and the services they are able to provide their customers. FULL STORY >

The digital era has revolutionised the way businesses operate, with disruptive technologies such as Social, Mobile, Analytics and Cloud leading the way. FULL STORY >

According to the International Facility Management Association (IFMA), facility management (FM) is defined as “a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people,... FULL STORY >

Government hacking of sensitive data has become a norm. This time it’s allegations that Chinese authorities hacked the Office of Personnel Management network, accessing information belonging to millions of US federal employees in what has... FULL STORY >