Opinion Piece: Avoiding common failure points of Service Management projects and ensuring success with three key aspects. FULL STORY >

The past several months have seen wearable technology building increased market awareness. But while these are exciting times for the technology, the killer app still needs to be found that will make it useful and drive widespread consumer... FULL STORY >

In our recent Q+A session, we asked companies about the one change/ enhancement/ implementation they made in the past two years, which had the biggest impact on productivity or efficiency in the company. We received some interesting feedback. FULL STORY >

Customers are the lifeblood of any business. Business owners want them to be happy. That’s why the saying exists that “the customer is always right” – even if they are not. FULL STORY >

At Bahati IT Group, we strive to provide IT infrastructure that is manageable and productive for your business, with the goal of long term sustainable growth. Our products and services include preventative maintenance and proactive IT support, Office 365, hardware... FULL STORY >

Fortinet has released its latest additions in a range of network security devices that can protect against sophisticated Distributed Denial of Service (DDoS) attacks. FULL STORY >

Deloitte has completed an in-depth analysis of the current state of Telco’s in Africa, with access to African middle class playing an important role. FULL STORY >

Originally made available a year ago, PocketWiFi offers travelling executives their own personal, secure connection to the internet, allowing them to work wherever and whenever, while eliminating data roaming costs. FULL STORY >

Based on information gathered from over 70 global ‘scouts’, Cisco’s Technology Radar has outlined the key technological trends and drivers for innovation and opportunities in 2014 and beyond. FULL STORY >

Contest open to contact centres worldwide for a no-charge makeover of their technologies, equipment and workplace environment. FULL STORY >